Frequently Asked Questions

Below are a list of frequently asked questions about senior living options and the opportunities available at United Zion Retirement Community.

Are you building new independent living apartments in Lancaster County, PA?

We just completed 10 new one-bedroom, one-bath senior apartments with convenient indoor access to dining, wellness, chapel, salon services, and more at our Lititz, PA location.  Learn more here or call (717) 627-8421 to talk with Becky or Megan.

What qualifications are necessary for residency?

Each resident, or at least one person of a couple, should be 62 years of age or older. Completion of an application will assist in determining financially eligibility and the accommodations and services most suitable to the resident’s needs and preferences. Verification of financial resources will be required prior to reserving a specific residence for occupancy.

Can an apartment or cottage be customized to my liking?

Yes! When an existing residence comes available, United Zion refurbishes the residence and during this process, we are able to work with the new resident(s) in customizing the living space as needed. This work can include optional custom flooring, finishes, cabinetry, doors & trims. Fireplaces, upgraded appliances and various bath fixtures may be requested, including fully finishing the basement into a family room, extra bedroom & bath, or home office. All such customizations are at additional cost.

How long must one wait for available openings?

Availability of apartments, cottages and personal care varies greatly due to the high level of independence many residents enjoy as well as unexpected health needs arising for others. Openings in health care are more frequent due to the short-term stays associated with many receiving rehabilitation for a return home or to a higher level of independence. Application to the Priority List will provide the earliest possible access to openings as they come available. For those selecting the Priority List, the waiting period can be several months to several years depending on how specific an applicant’s preferences are for the particular type of residence or the location of the residence.

How soon must a move be made once selecting an available residence?

A 10% deposit will reserve an available residence for 60 to 90 days. During this time, refurbishing and installation of selected flooring and options can be completed. Final payment of the full entrance fee is required prior to or upon move-in. To address unexpected or unique circumstances, United Zion is able to negotiate an extension of this time period as may be required.

If a chosen residence does not have an attached garage, do you have separate garages available for rental?

A limited number of separate garages are available for rental on a monthly basis. These spaces are available on a first-come, first-served basis and are open to personal care, apartment and cottage residents.

What additional services are available in apartments and cottages should a need for assistance with daily activities arise?

United Zion welcomes the use of additional support in cottages and apartments from family, friends or outside service providers to facilitate one’s independence as long as possible. Selected apartments on campus are licensed to allow United Zion to provide either intermittent or daily personal care support at an additional cost. We encourage conversations about specific needs and how our services may be able to meet your individual needs.

What sets United Zion apart from other continuing care communities?

The comments we receive most often from residents include an appreciation for the small community feeling and friendly atmosphere where everyone can get to know everyone else, both residents and employees alike. This contrasts to many local retirement settings which have grown tremendously over the years and now serve hundreds and even thousands of individuals each year. When asking our independent living residents if they would recommend United Zion to others, 100% of them proudly said YES! with many indicating they have often done so with others they know.

How is an individual’s level of care determined?

United Zion’s experienced professional staff, along with the individual, other health care professionals and appropriate family, determine together the appropriate level of services needed. This process may include use of various assessment tools to determine the abilities and limitations of the person and potential to use modern technologies or products to promote one’s safety and independence.

Does United Zion offer a separate memory support area?

United Zion focuses on the individual needs of each person, including dementia support, regardless of which level of living they reside. Individual circumstances may require additional caregiver supervision or transfer to personal care or health care to ensure appropriate support will be available. Current technologies are also used in the main building to enhance the security and safety of individuals displaying a potential to wander.

Do you have Wi-Fi access?

United Zion offers complimentary internet access for residents and their guests within the main building, which includes all apartments, personal care and health care accommodations. Wi-Fi coverage does not reach the cottages but can be accessed via local cable and telephone providers at additional cost.

Must all assets be turned over to live at United Zion?

No. Though applicants are expected to inventory all assets and income on the application, transfer of those assets to United Zion does not occur. Residents are responsible to pay their respective entrance fee initially and monthly fees thereafter, one month in advance.

Is long term care insurance required?

No. When United Zion considers an applicant’s financial eligibility, all income, assets, insurances are considered. This approach ensures an applicant’s long term care insurance will receive equal consideration with their other sources of income and assets. Those individuals not having long term care insurance will still receive equal consideration with other applicants, based on their total resources available.

What denomination is United Zion?

The United Zion Church grew out of the River Brethren traditions of the late 19th century and today consists of 11 congregations in the local tri-county region. Though the retirement community is a separate not-for-profit organization with its own Board of Directors, the United Zion congregations continue to participate in the life and mission of United Zion Retirement Community since our founding in 1905.

Must one be a United Zion Member to be a resident?

No. About 3% of residents are of the United Zion faith. The remaining majority are typically comprised of other faiths common to Lancaster County. Keep in mind that all faiths are welcomed at United Zion Retirement Community.

Can one bring their own furniture and personal items from home?

Absolutely!  Cottage and apartment residents fully furnish their residence with their own furnishings. Major appliances are provided and maintained by Untied Zion. Residents of personal care and health care are encouraged to bring personal items and furnishings from home as may suitably fit into their living space.  This includes a small refrigerator and microwave, if desired. Keep in mind that some furnishing items may not be suitable due to fire codes, available space, electrical requirements or future changes in the resident’s health condition or mobility.

Do you provide transportation to local destinations?

We have two accessible vehicles and a passenger car for scheduled off-campus trips, outings and activities. Residents desiring transportation to a specific location(s) may arrange ahead for these services at a reasonable charge. Frequent shopping trips and outings are scheduled as part of the activity program and these trips are included in the monthly fees.

Are pets welcomed at United Zion?

Yes! Pets are welcomed as residents in apartments and cottages. Certain policies apply to pet ownership to ensure appropriate care, safety and well-being for the pets, all residents and visitors. Pets are welcomed as visitors in personal care and health care according to policies designed with the safety and well-being of residents and visitors in mind.

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