Updated July 27, 2020

United Zion has started a three phase planning for reopening and welcoming visitors for residents in Personal Care and Skilled Care.  Phases are determined from review of mandatory testing completed in both Personal Care and Skilled Care and current situation with staff and residents.  Each area of care will return to phase 1 if a staff or resident test positive for COVID-19 or by direction from the state.

Phase 1

End of Life comfort visits only.  Family notified of the availability for a visit and the protocols to follow for these visits.

Phase 2

Window visits or outdoors visits may be scheduled.  Families should contact Zach Souders for Health Care at 717-627-8406 or Kristen Bennett for Personal Care at 717-368-9365.  Visiting location is shared when the visit is scheduled.  Visitors must enter the reception area for screening.  The receptionist will provide further direction.  Visitors must wear mask and maintain six feet of physical distance.  If we have inclement weather on the day of the visit, the visit will move inside to a common space. 

Phase 3

Outdoor and indoor visits may be scheduled.  Outdoor visits are preferred.  Indoor visits will occur in a central common space.  Visits will not occur on the care floors or in resident rooms.  Families should contact Zach Souders for Health Care at 717-627-8406 or Kristen Bennett for Personal Care at 717-368-9365.  Assigned visiting location will be shared when the visit is scheduled.  Visitors must enter the reception area for screening.  The receptionist will provide further direction.  Visitors must wear mask and maintain six feet of physical distance. 

Visits between Personal Care and Health Care residents will be by appointment when both levels have reached phase 3.

See reopening plan details for Healthcare here. See reopening plan details for Personal Care here.

Update: July 23, 2020

United Zion received word this week that our universal testing of Personal Care for both residents and staff from over two weeks ago came back with no cases of COVID-19. Unfortunately, we got word today that a Personal Care staff member tested positive for COVID-19. This team member has not been on campus for over week and we think the chances of transmission are low. Our Personal Care team is taking every precaution and continuing to monitor residents for any possible spread.  

Using the guidelines from Healthcare and Personal Care based on the guidelines from the Pennsylvania Department of Health and the Pennsylvania Department of Human Services, the team is working on plans for a phrased approach to opening the campus. Once plans are finalized, we will post those plans. At this time, we are offering scheduled window visitation as well as virtual visitation for Healthcare and Personal Care, please call us to arrange a time.

We continue to urge residents, families and the greater community to continue to be vigilant. Please continue to practice social distancing, wash your hands frequently, and wear a mask when you are in public. This helps protect residents, staff and the greater community from COVID-19.

Thank you for your ongoing support and prayers.

Update: July 9, 2020

United Zion has completed universal testing of Healthcare and Personal Care. We are still awaiting results from the testing of Personal Care. Unfortunately, we are seeing test results take longer these last few weeks. Currently, we have no known COVID-19 cases on campus.

We are currently working on re-opening plans for Healthcare and Personal Care based on the guidelines from the Pennsylvania Department of Health and the Pennsylvania Department of Human Services. Once plans are finalized, we will post those plans. At this time, we are offering scheduled window visitation as well as virtual visitation for Healthcare and Personal Care, please call us to arrange a time.

We continue to urge residents, families and the greater community to continue to be vigilant even as restrictions begin to ease. Please continue to practice social distancing, wash your hands frequently, and wear a mask when you are in public. This helps protect residents, staff and the greater community from COVID-19.

Thank you for your ongoing support and prayers.

Update: July 1, 2020

United Zion continues to be vigilant in response to COVID-19. 

The Pennsylvania Department of Health mandated skilled nursing centers implement a mass testing plan for residents and staff by July 24, 2020. Last week, we implemented the mass testing for residents and staff in skilled care. As expected, our universal COVID-19 testing last week in skilled nursing did reveal a small number of asymptotic but COVID-19 positive staff and residents. 

The Pennsylvania Department of Human Services mandated testing for Personal Care residents and staff by August 31, 2020.  Today, July 1, we are testing Personal Care residents and staff.  We anticipate results early next week.

As the potential for exposure to the virus remains, we urge residents, families and the greater community to continue to be vigilant even as restrictions begin to ease. The population we serve are the most vulnerable to viruses such as COVID-19. Please continue to practice social distancing, wash your hands frequently, and wear a mask when you are in public.

As the PA Department of Health and PA Department of Human Services has released guidelines regarding easing of restrictions in Personal Care and Healthcare Centers once a community is clear of COVID-19 cases. We are working to create a plan for the skilled and personal care areas to welcome visitors which we will post once available. At this time, we are offering scheduled window visitation as well as virtual visitation for Healthcare and Personal Care, please call us to arrange a time.

Thank you for your ongoing support. We ask you to continue to keep United Zion in your thoughts and prayers.

Update: June 24, 2020

Each week, we look to provide you updates on how the virus is affecting United Zion Retirement Community as its affects continue to be felt nationwide.

United Zion tested Healthcare residents and staff for COVID-19 earlier this week to determine if there is anyone who is asymptomatic. We are estimating that the results will be back next week. We do expect that the testing will find some asymptotic positive residents and staff. We continue to urge everyone to practice frequent handwashing, wear a mask in public and maintain proper social distancing. Thank you for your ongoing support and prayers.

As previously mentioned, we have eased some restrictions for our Residential Living residents. However, per state regulations, visitors to Personal Care and Healthcare are still prohibited even once Lancaster County enters green on Friday. If you’d like to set up a window visit or virtual visit, please call us at 717-626-2071 so that can be arranged.

We are excited to be celebrating our 115th anniversary this Friday. Although our days are busy with the challenges of COVID-19, we continue to look to the future and to address the needs of the community for the next 115 years.

Update: June 17, 2020

As COVID-19 continues to affect our state, we have been providing regular updates on how the virus is affecting United Zion Retirement Community.

After a period of United Zion not treating any residents with COVID-19, we regret to inform you we are now treating one resident.  We also have a team member testing for COVID-19. 

United Zion continues to prepare to test Healthcare residents and staff for COVID-19 to determine if there is anyone asymptomatic.  A date for testing is not finalized.

We continue to adhere to strict protocols and continue taking aggressive measures to protect our communities from exposure to COVID-19. United Zion is adhering to the CDC’s Infection Prevention and Control Recommendations for Patients with Suspected or Confirmed Coronavirus Disease 2019 (COVID-19) in Healthcare Settings. We are working closely with our medical director and following the guidelines of the CDC, the Pennsylvania Department of Health, and the Centers for Medicare & Medicaid Services. Our nursing administration continues to have regular communications with representatives from the state Department of Health and their infection control consultants, ECRI.

We would like to express our gratitude to our residents and their loved ones for your patience, encouragement and understanding during this challenging time. We also appreciate the support from the community.  The outpouring of support and positive messages we received have been overwhelming!  Please continue to keep United Zion Retirement Community in your thoughts and prayers.

Update: June 10, 2020

As COVID-19 continues to affect our state, we would like to provide an update on how the virus is impacting United Zion Retirement Community.

Our top priority remains the health, safety and well-being of our residents and team members.  United Zion team members have been on the frontlines of this virus. We are grateful for their dedication and the care, service and compassion they provide each day.

At this time, United Zion is currently COVID-19 free for residents and staff. All staff who had COVID-19 are clear to return to work, following current Centers for Disease Control and Prevention (CDC) guidelines.

United Zion will be moving forward test Healthcare residents and staff for COVID-19 to determine if there is anyone asymptomatic.  We anticipate testing to occur before the end of July.

We continue to adhere to strict protocols and continue taking aggressive measures to protect our community from exposure to COVID-19. United Zion is adhering to the CDC’s Infection Prevention and Control Recommendations for Patients with Suspected or Confirmed Coronavirus Disease 2019 (COVID-19) in Healthcare Settings. We are working closely with our medical director and following the guidelines of the CDC, the Pennsylvania Department of Health, and the Centers for Medicare & Medicaid Services. Our nursing administration continues to have regular communications with representatives from the state Department of Health and their infection control consultants, ECRI.

Please note that visitors are still restricted from Healthcare and Personal Care. However, we are offering scheduled window visits or virtual visit. If you are interested in scheduling a window or virtual visit, please call 717-626-2071 and ask for Zach Souders to schedule for Healthcare residents or ask for Kristen Bennett to schedule for Personal Care residents.

We would like to express our gratitude to our residents and their loved ones for your patience, encouragement and understanding during this challenging time. We also appreciate the support from the community.  The outpouring of support and positive messages we received have been overwhelming!  Please continue to keep United Zion Retirement Community in your thoughts and prayers.

Update: June 2, 2020

Since our last update there have been no additional residents or team members that tested positive for COVID-19.  All team members who had tested positive have been released to return to work.

As we move into “yellow”, some restrictions in residential living will be lifted over the next few weeks and services will return. We know that yellow does not mean that we are out of the woods so we are going to be very prudent and careful in what this loosening of restrictions will look like. We ask that you are understanding of our focus on resident and team member safety as we look to the future. In residential living, this includes a return to the full list of meal options, the ability to pick up meals, housekeeping services and some size-limited group activity. Masks are still required when outside of your unit and we appreciate you still following social distancing and handwashing guidelines.  

On Friday, when Lancaster County will officially move from “red” to “yellow” under Governor Wolf’s plan, Healthcare and Personal Care will continue to keep all aggressive infection control protocols and social distancing measures in place. Although we will continue to restrict visitors on campus, require screenings of all folks on campus and require everyone on campus to wear mask; we will be introducing the opportunity to have window visits with your family in Healthcare or Personal Care.  Please call Zach Souder at 717-626-2071 to schedule a visit in Healthcare or Kristen Bennett at 717-368-9365 to schedule a visit in Personal Care.

We continue to appreciate the support and prayers from each of you.

Update: May 26, 2020

As our extraordinary team continues to work tirelessly to take care of residents here at United Zion during this time. The outbreak of COVID-19 continues impacting Pennsylvania, Lancaster County and United Zion. 

In Healthcare, United Zion is currently treating three residents who tested positive or are presumed positive. We also have one resident is being treated in the hospital. Ten residents have recovered. Unfortunately, six have passed due to the virus. We ask that you continue to keep these families and residents as well as our staff in your prayers. We have had 12 employees test positive; ten are cleared to return to work, following current Centers for Disease Control and Prevention (CDC) guidelines. Two team members are recovering at home.

There are no cases of COVID-19 in Personal Care or Residential Living either for residents or employees.

We continue to adhere to strict protocols and continue taking aggressive measures to protect our communities from exposure to COVID-19. We are adhering to the CDC’s Infection Prevention and Control Recommendations for Patients with Suspected or Confirmed Coronavirus Disease 2019 (COVID-19) in Healthcare Settings. We are working closely with our medical director and following the guidelines of the CDC, the Pennsylvania Department of Health, and the Centers for Medicare & Medicaid Services. Our Healthcare Center leadership team continues to have regular communications with representatives from the state Department of Health and their infection control consultants, ECRI.

In the past week, numerous news and government organizations released statistics for nursing and personal care communities.  If you compare the numbers, you will notice differences.  United Zion seeks to be transparent in the numbers we are releasing on our website as well as in regular updates to residents and families. Each one of these numbers is more than a number to us, they are a person who we care for with a family we are seeking to support. United Zion will continue to be open and transparent with our residents, team members and the greater community.  At the same time, our organization will continue to protect our residents’ privacy and personal health information as required under HIPPA regulations. 

As a reminder, visitors are restricted at all campuses, and we have posted signs at entrances to remind the public not to visit in Healthcare or Personal Care.  We encourage all families to continue to follow the Governor’s Shelter in Place orders for Lancaster County.  We encourage families and residents to communicate through phone calls, texts, video chat, and other virtual means. We have team members who can assist with phone calls and video calls. For assistance communicating with friends or family in Healthcare, please ask for Life Enrichment by calling 717-626-2071. For assistance communicate with friends and family in Personal Care, please ask for Kristen Bennett at 717-626-2071.

We are developing plans for when Lancaster County moves to the yellow and then green. We will provide updates as they are developed.  We look forward to the day we can welcome families back on campus.

We are so grateful to our residents and their loved ones for your patience, encouragement and understanding. Please continue to keep United Zion in your thoughts and prayers.

Update: May 18, 2020

As the COVID-19 outbreaks continues to impact Pennsylvania and Lancaster County, our top priority remains the health, safety and overall well-being of our residents and team members. We greatly appreciate the United Zion team members who work on the frontlines of this virus.

As it has been reported, COVID-19 affects those over 65 and those with pre-existing medical conditions more severely than any other age group. We ask you to pray for recovery for those who have been infected by this virus.

At United Zion, we have keenly felt the impact of COVID-19. As of Sunday, 18 Healthcare residents have tested positive or are presumed positive. Unfortunately, 4 have passed away. Please pray for their families during this time. The bright spot is that 9 have recovered. Please note that presumed cases are based on consultation with the resident’s physician and our medical director. If we learn, following testing, that any presumed case was in fact negative, our numbers will be revised. 11 Healthcare Center employees have tested positive. 9 have been cleared to return to work, following the current Centers for Disease Control and Prevention (CDC) guidelines and approval by medical personal. There are no cases of COVID-19 in Personal Care or in Residential Living for either staff or residents.

We continue to adhere to strict protocols and continue taking aggressive measures to protect our community from exposure to COVID-19. This includes adhering to the CDC’s Infection Prevention and Control Recommendations for Patients with Suspected or Confirmed Coronavirus Disease 2019 (COVID-19) in Healthcare Settings. We are working closely with our medical director and following guidelines from the Pennsylvania Department of Health, the Centers for Medicare & Medicaid Services, the CDC and other industry groups. Our Healthcare team continues to have regular communications with representatives from the PA Department of Health and infection control consultants, ECRI.

United Zion will continue to be open and transparent with our residents, team members and the greater community.  At the same time, our organization will continue to protect our residents’ privacy and personal health information as required under HIPPA regulations.  We have released regular public updates on our website and will maintain that practice. We also provide regular updates to our residents and their family members.

As a reminder, campus visitors are restricted.  We urge all families to continue to follow the Governor’s Shelter in Place orders for Lancaster County.  We encourage families and residents to communicate through phone calls, texts, video chat, and other virtual means. We have team members who can assist with phone calls and video calls. For assistance communicating with friends or family in Healthcare, please ask for Life Enrichment by calling 717-626-2071. For assistance communicate with friends and family in Personal Care, please ask for Kristen Bennett at 717-626-2071. We are doing a Facebook Live at 2PM May 18th on using video call technology including Zoom, FaceTime and Google Duo for those that would appreciate some tips on using these platforms. It will be recorded available on Facebook afterwards as well.

We are so grateful for your support, encouragement and understanding during this challenging time. The outpouring of support and positive messages we’ve received has been overwhelming! Please continue to keep United Zion, the residents and the team in your thoughts and prayers.

Update: May 13, 2020

We have been hearing about a rise in scams during this time since so many of us are at home.

Here are a few current scams to be aware of and some tips from the FTC:

  • Don’t respond to texts, emails or calls about checks from the government. The government will not call to verify your bank account information for direct deposits. Anyone who tells you they can get you the money now or sooner is a scammer.
  • Ignore online offers or phone calls for vaccinations. There are no products proven to treat or prevent COVID-19 at this time such as immunity pills or cures. Do not give any personal information over the phone and do not click on any online ads.
  • Be wary of ads for test kits. The FDA recently announced approval for one home test kit, which requires a doctor’s order. But most test kits being advertised have not been approved by the FDA, and aren’t necessarily accurate. At this time, there also are no FDA-authorized home test kits for the Coronavirus.
  • Hang up on robocalls. Scammers are using illegal robocalls to pitch everything from low-priced health insurance to work-at-home schemes to protective gear. Do not give out personal information over the phone.
  • Watch for emails claiming to be from the CDC or WHOGo to your web browser and search for the actual WHO or CDC site. And don’t click on links from sources you don’t know.
  • Do your homework when it comes to donations. Never donate in cash, by gift card, or by wiring money. Do not make the donations over the phone.

Update: May 8, 2020

It is with heavy hearts, we must report that we lost another Healthcare resident to COVID-19 in the last week. So far we have had 2 deaths due to COVID-19 in Healthcare. Please keep those families in your prayers. In total, we have had 9 total Healthcare residents test positive for COVID-19 which includes the two we lost. The current Healthcare residents who have tested positive or are under observation appear to be progressing well. At this time, we have had no cases in Personal Care or Residential Living. Our top priority remains the health, safety and well-being of our residents and team members.

Our team members are working tirelessly on the front lines and doing extraordinary work. We have tested 24 staff members to date. 15 of those tested came back negative. We are waiting results on 2 tests. Out of the 7 team members that had COVID-19, 3 have been cleared to return. The others are still at home resting until cleared by medical personnel.

Once again, let us say how much we truly appreciate your understanding and support. We continue to enforce the commonwealth’s decision to restrict visits into the facility at this time. We know it is hard to be away from family especially during Mother’s Day Weekend. We continue to encourage family members to communicate regularly through video calls, phone calls, emails and letters. If you need assistance setting up those calls please call us at 717-626-2071.

Frequently Asked Questions

  1. Will we be called if my love one is diagnosed with COVID-19? Yes, just like any health status change, we will notified the Healthcare POA for the resident.
  2. Who do I call if I have questions? Please call 717-626-2071. Let the receptionist know if your question is regarding the health of your loved one or about setting up a phone call so that the receptionist knows where to direct your call. Please note that HIPPA applies for health information, so if you are calling about a specific resident’s health, it may be best for their Healthcare POA to call.
  3. Will there still be family meetings and how frequently? Yes, family meetings will held via the phone at the same frequency as before COVID-19. If you’d like frequent updates, please let staff know.
  4. How can I send messages of comfort to a family member? You may drop them off at the receptionist or send them in the mail. Please note that items that are dropped off may undergo a 24 hour quarantine process (we do have refrigeration available, if needed).
  5. Can I do a video chat with my loved one? Yes, we know they would love to hear from family. If the loved one needs help with the phone or with video, a virtual visitation for Healthcare or Personal Care residents can be scheduled by contacting a member of our Life Enrichment department at 717-626-2071.
  6. If we would like to provide a family member with their own device for virtual visitation, would a staff member be able to help them set it up? Please contact our Life Enrichment Department at 717-626-2071 to make arrangements.
  7. When was our last annual survey (state inspection) by the PA Department of Health? United Zion underwent our annual survey earlier this year.

Update: May 7, 2020

We wanted to make families aware of a new resource developed by the Pennsylvania State Long-Term Care Ombudsman Office to assist residents and their families during this difficult time.

The Office has established a Virtual Family Council that is open to any family member or friend of a long-term care resident in Pennsylvania. These free, web-based meetings will be hosted by the PA Long-Term Care Ombudsman Office and will provide an opportunity for dialogue and networking, as well as updates regarding resources and policies. We encourage our families to attend.

These meetings will occur twice a month from 4:30 to 5:30 p.m. The current schedule of dates are: May 19; June 2, 16 & 30; July 14 & 28. The meetings will be hosted via ZOOM and are available to anyone with a family member or friend residing in any long-term care facility in Pennsylvania. You are welcome to attend all meetings or just a few. To obtain connection information, email jarotz@pa.gov and indicate Virtual Family Council in the subject line or visit their Facebook page: PA Long-Term Care Virtual Family Council.

Each session will offer some informational updates regarding the COVID-19 situation and resources available. Conversation and questions will be welcome following that segment and will be moderated by representatives of the Ombudsman office. Guidelines for the calls, and that information can be found here.

For specific questions regarding Virtual Family Council, please contact Kim Shetler, Ombudsman Specialist, via email at c-kshetler@pa.gov or by telephone at 570-784-4420.

The Pennsylvania State Long-Term Care Ombudsman Office is a federally-mandated advocacy network that works independently of long-term care providers and facilities. There are local ombudsmen in each county in Pennsylvania who are available to serve residents and families. The Office was established within the Department of Aging and the Office of Advocacy & Reform.

Update: May 6, 2020

Transcript from May 6 Video available here

Update: May 4, 2020

United Zion Retirement Community had planned construction to start in early April on the current chapel and Lexington Dining Room. This is part of a planned two year, two phase improvement project for dining, activity spaces and the chapel here at United Zion Retirement Community.  Although the project was approved by the state to move forward while under the stay-at-home order, United Zion did place it on hold until construction resumed in PA.  This construction is now taking place using every precaution and guidelines recommended by the PA Governor Tom Wolf, Secretary of Health Dr. Rachel Levine, PA Department of Health and the CDC. For more information on construction guidance in PA, please read here.

Here are a few key precautions that are being taken:

  1. The area is contained from the rest of the building.
  2. Construction worker are entering from separate entrance and parking away from United Zion staff.
  3. Construction workers are screen daily including temperatures taken at the beginning and end of shift.
  4. Construction workers are also required to wear mask and have hand washing stations that are specific for them.
  5. No more than six workers are allowed on-site at a time.
  6. Construction workers are being provided a safety plan regarding all rules to be followed.

This project provides a much needed enhancement to United Zion for the residents. It also addresses some basic system and building upgrades that were becoming necessary including new HVAC system and windows. This will also allow for more space for social distancing should that continue to be a need. 

We continue to pray for the swift recovery for those in our community and outside our community that have been diagnosed with COVID-19 and are working to recover from this virus. We are proud of the work our team is doing to care for residents of United Zion. Today, we thanked our dedicated employees with ice cream treats.

Update: May 1, 2020

We are grateful for the continued support the community is giving United Zion Retirement Community.  We want to provide you with an update on how it has impacted our community as we continue to work to keep residents and team members safe.

Currently, we have 7 residents in Healthcare that are battling COVID-19. We also have 3 team members that are currently resting at home as they recover from COVID-19. Three of our employees have recovered and been cleared by medical personnel to return to work.

While we strive for transparency in everything we do, please know that we are bound by federal guidelines under the Health Insurance Portability and Accountability Act (HIPAA) that protect the privacy of residents, who may not want their condition known. Our medical director follows all established federal and state laws in notifying families of any change in the medical condition of their loved ones. The residents of United Zion are our first priority.

United Zion’s medical director and healthcare staff have been following all the CDC’s Infection Prevention and Control Recommendations for Patients with Suspected or Confirmed COVID-19 in Healthcare Settings as well as following the guidelines of the PA Department of Health and the Centers for Medicare & Medicaid Services. The administrative leadership team at United Zion Retirement Community is in contact with the Pennsylvania Department of Health. Recently, we started consulting with ECRI, who are infectious disease preventionists that come highly recommended by the PA Department of Health. Pennsylvania Department of Health and ECRI reviewed our policies and procedures to assure best practices are and were being followed.

For more information on scheduling virtual visitation for Healthcare or Personal Care residents, please contact a member of our Life Enrichment department at 717-626-2071. If you are a resident family member with questions, please call us at 717-626-2071 and asked to speak to Social Services.  Chaplain Ethan is conducting pastoral care visits over the phone or video chat, please call him at 717-627-8419 should you need support.

We continue to urge you to continue to follow the CDC guidelines and the governor’s stay-at-home request for Lancaster County in order to help slow the spread of COVID-19.  This includes: staying at home unless you need to go out for essential supplies, such as groceries or medication; to practice social distancing by staying at least 6 feet away from others in public spaces; and to frequently wash your hands. Please keep in mind that COVID-19 is highly transmittable and maintaining social distancing is very important.

Once again, we thank you also for continuing to keep United Zion in your thoughts and prayers.

Update: April 27, 2020

We understand the importance of keeping everyone informed of what is happening on our campus in relation to COVID-19. We continue to navigate through these challenging times.  We are grateful for the continued support the community is giving United Zion Retirement Community. 

The health, safety and well-being of United Zion’s residents and team members is our highest priority. Over the weekend, two Healthcare residents tested positive for COVID-19. As previously announced, we also had three team members that tested positive. We are greatly sadden to report that one of the residents passed away. Please keep their family in your prayers as they grieve.    

Our team made the decision today to assign dedicated teams to each healthcare unit for providing resident care.  These designated teams will work to prevent the spread of COVID-19 among residents and team members.  We appreciate the dedication of all our team members as they care for the residents.

While we strive for transparency in everything we do, please know that we are bound by federal guidelines under the Health Insurance Portability and Accountability Act (HIPAA), that protect the privacy of our residents, who may not want their condition known. Our medical director follows all established federal and state laws in notifying families of any change in the medical condition of their loved ones. Our residents are our first priority.

United Zion’s medical director and healthcare staff have been following all the CDC’s Infection Prevention and Control Recommendations for Patients with Suspected or Confirmed COVID-19 in Healthcare Settings as well as following the guidelines of the PA Department of Health and the Centers for Medicare & Medicaid Services. The administrative leadership team at United Zion Retirement Community is in contact with the Pennsylvania Department of Health.

This week, we look forward to welcoming back the staff who have recovered from the virus. Our team members are our brave heroes on the front lines, working under challenging conditions and going above and beyond each day to deliver compassionate care to the residents. We are so proud of you and your tireless dedication and determination!

We have been encouraged by the outpouring of support we have received from generous organizations, community members and individuals. Our friends and partners have donated personal protective equipment (PPE) and handmade cloth masks, as well as gifts of food that have brightened the spirits of our hardworking team. We also thank you for your thoughts, prayers and words of encouragement. It lifts us up to know you are thinking of us at this time.

Although there is no visitation, we have created ways for you to interact with your loved ones. We continue to encourage family members to communicate with their love ones regularly through online video chats, phone calls and emails. For more information on scheduling virtual visitation for Healthcare or Personal Care residents, please contact a member of our Life Enrichment department at 717-626-2071.

We urge you to continue to follow the CDC guidelines and the governor’s stay-at-home request in order to help slow the spread of COVID-19.  This includes: staying at home unless you need to go out for essential supplies, such as groceries or medication; to practice social distancing by staying at least 6 feet away from others in public spaces; and to frequently wash your hands. Please keep in mind that COVID-19 is highly transmittable and maintaining social distancing is very important.

Once again, we thank you also for continuing to keep United Zion in your thoughts and prayers. Thank you for your understanding and support.

Update: April 22, 2020

United Zion Retirement Community continues to be vigilant in monitoring the ongoing health, welfare, and safety of our residents and team members as there continues to be a number of COVID-19 cases in Lancaster County. We want to make you aware that we have received confirmation of a few team members testing positive for COVID-19. These team members with positive tests have not been on campus since they had symptoms. They are at home and doing well. Team members with positive test results will remain home for the full 14 days at which time their ability to return to work will be assessed by medical personnel. At this time, we consider the overall risk to residents and team members to be low. We do not currently have any residents with COVID-19.

We have notified public health officials as required and are following procedures recommended by the Centers for Disease Control & Prevention. We are and will continue to take every step recommended by federal, state and local authorities. Those steps include all team members wearing face mask, being routinely screened for symptoms and taking temperatures twice a day. We also continue to monitor all residents for symptoms including temperature.  

Our prayers are with these team members and their families.  We also continue to pray for everyone who is dealing with the impact of COVID-19.

To everyone doing their very best to maintain a clean and safe environment for our residents and team members, I want to say thank you.

Update: April 17, 2020

We continue to have a campus wide no visitation policy that includes Residential Living, Personal Care and Healthcare. All deliveries are to come to the main entrance including for residential living apartment residents. Also, all residents are to wear masks when outside of their residences. All meals will continue to be delivered to residences. All public areas in the building have been closed.

Please note that staff will continue to follow all policies and recommendations from the CDC and PA Department of Health. This includes wearing masks, checking temperatures and maintaining appropriate social distance.

Please keep in mind these health tips from the CDC:

  • Wash your hands
  • Wear a face mask
  • Do not touch your face
  • Practice social distancing
  • Clean and disinfect frequently touched surfaces daily
  • Stay at home

We appreciate your understanding and support as we work to keep all residents and staff safe in these unprecedented times.

Looking for ways to help staff or United Zion during these times, you can make a donation online and indicate how you’d like it directed such as to the Caregiving Fund for staff members.  

Update: March 27, 2020

Today, Governor Wolf announced a stay-at-home order for Lancaster County going into effect at 8PM tonight. . We will continue to take every precaution we can.

We have a campus wide no visitation policy that includes Residential Living, Personal Care and Healthcare. In rare situations, such as end-of-life, a visit may be approved by the administration with full screening of the visitor. All deliveries are to the main entrance.

Please keep in mind these health tips from the CDC:

  • Wash your hands
  • Do not touch your face
  • Practice social distancing
  • Clean and disinfect frequently touched surfaces daily
  • More information available here.

For information on what a stay-at-home order means, please go here.

We appreciate your understanding as we work to keep all residents and staff safe in these unprecedented times.

Update: March 18, 2020

We want to make our friends, family and residents aware of the additional precautions that we have taken. While we have no incidents of COVID-19 on campus, there are now cases being reported in Lancaster County. 

  1. Dining: All Personal Care and Healthcare Residents are receiving tray service in their rooms. Residential Living will be able to order take out from the Lexington Dining.  Please call ahead.
  2. Healthcare and Personal Care Residents are receiving health screenings each staffing shift.
  3. Staff and contractors will be undergoing health screenings including a temperature check when they come in the building.
  4. We will be continuing a no visitation policy in Personal Care and Healthcare. In rare situations, such as end-of-life, a visit may be approved with full screening of the visitor.
  5. Communal Group Activities are cancelled.

Please keep in mind these health tips from the CDC:

  • Wash your hands
  • Do not touch your face
  • Practice social distancing
  • Clean and disinfect frequently touched surfaces daily

More information available here.

This is a fluid situation and we appreciate your understanding as we work to keep all residents and staff safe in these unprecedented times.

Update: March 13, 2020

While we have no incidents of the coronavirus (COVID -19) at United Zion, we are taking additional precautions to limit the spread. We know these changes will cause disruption, but ask you understanding and support.

The Personal Care and Health Care areas of United Zion are closed to visitors including volunteers and Residential Living residents. In rare situations such as end of life events, a visit may be approved.  In this situation, visitors will be screened before entering the building. We understand that connecting with loved ones is incredibly important. Please consider other ways of reaching your loved ones including telephone, email and text.

Visitors may visit Residential Living residents within their homes.  Please avoid visiting in common areas such as the dining room and lobby. Please do not visit if:

  • You have signs or symptoms or a respiratory infection such as fever, cough, shortness of breath, or sore throat.
  • Have had contact with someone with a confirmed diagnosis of COVID-19 or is under investigation for COVID-19 or someone ill with respiratory illness.
  • Traveled internationally within the last 14 days to countries with sustained community transmission
  • Or residing in a community where community-based spread of COVID-19 is occurring.

We apologize for the inconvenience that this may cause, but due to the extreme contagious nature of this virus and the devastating effect it is having on older adults, we believe it is necessary to put these limits in place.

Memo: March 11, 2020

To Residents and Family Members:

We know that you may be concerned about the spread of the 2019 coronavirus and how it may impact us here at United Zion Retirement Community. Ensuring residents are cared for in a safe and healthy environment is our greatest concern. 

At this time, we don’t have any cases in our community. The Centers for Disease Control and Prevention (CDC) have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our building. However, we need your help in battling COVID-19. Below are some examples of how you can help protect residents, as well as prevent the spread throughout the community.

For family members and friends, we ask that you don’t visit United Zion if you have any symptoms of respiratory illness. Those symptoms include: cough, fever, sore throat, runny nose, and/or shortness of breath. We understand that connecting with loved ones is incredibly important, and there are a variety of other ways you might consider connecting with them. These may include telephone, email, text, or through Skype or Facebook. Let us know how we can help facilitate communication.

United Zion is following the recommendations of the CDC on prevention steps, including following strict handwashing procedures, and in many circumstances, wearing gowns and gloves when interacting with residents who are sick. We also are following CDC recommendations as they are updated. In addition, our community is in close contact with the local and state health department and are following their guidance. We are posting signs on our entryway doors to notify visitors of the symptoms of COVID-19 with a request that visitors not enter the building if they are experiencing these symptoms.

We will notify you if any residents or staff are diagnosed with COVID-19. Should you have any questions, please feel free to contact us at: United Zion Retirement Community, 722 Furnace Hills Pike, Lititz, PA 17543

For additional information, please visit the CDC’s coronavirus disease information page.

Thank you for your continued support and for being a valuable member of our community.

With gratitude,

Sue Verdegem, CEO

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